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Automated Vitals Upload

Designing a human-machine system that uses automation to improve a medical assistant's daily workflow

Product render

Challenge

For my Human-Machine System Design course, I was tasked with interviewing someone who has a full time job about their daily workflow, and designing a human-machine system that will automate a portion of their workflow. 

Persona

Persona

Interview Insights

Semi-structured interview to learn more about job tasks and identify areas of opportunity to introduce automation into daily workflow. I identified the collection and upload of patient vital measurements into the office computer system as a window of opportunity to introduce automation to eliminate redundancy from Avi's workflow. 

User Interview

Current Workflow

During patient assessments, Avi collects patient vital measurements and records them on a physical patient intake form. Afterwards, he must transfer the patient vital measurements from the physical form onto the patient's online portal on the office computer. This task is redundant, and offers a window of opportunity to automate the transfer and upload of patient vital measurements. 

Physical intake form
patient portal screen
Online Patient Portal
Physical Patient Intake Form
Task Analysis
Workflow Diagram - Collecting patient vitals on physical intake form
Task Analysis
Workflow Diagram - Uploading patient vitals into online portal
Hierarchical Task Analysis
Hierarchical Task Analysis

Human-Machine System Concept

I designed a physical handheld device that Avi can use to enter patient vital measurements during patient assessments, which will be automatically transferred to the patient's online portal. For this human-machine system, the device functions as machine 1, the office computer functions as machine 2, and the medical assistant functions as the human input by facilitating the information transfer. This system eliminates the use of a physical patient intake form and the need to manually upload patient vital measurements to the computer. 

Callouts
CAD
CAD
Process
Process Flow
System
System Diagram

Automation

Analyzing the role automation plays in this human-machine system. 

Levels of Automation
System Analysis
System Processing
System Requirements
System Constraints
Allocation of Tasks to System Entities
Allocation of Task to System Entities
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